Financial Details - Submitted for the Online Transactions

You agree, understand and confirm that the credit/debit card details or other financial details provided by you for availing of services on Woodpecker Books (Woodpecker Books) will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned/obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank and not stored by Woodpecker Books. Woodpecker Books will not be liable for any credit/debit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. All information collected by us shall be governed as per our Privacy Policy. 

Fraudulent /Declined Transactions

Woodpecker Books and its associated acquiring bank or financial institutions reserve the right to recover the cost of books, collection charges and lawyers’ fees from persons using the Website fraudulently. Woodpecker Books and its associate acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions. 

Electronic Communications

When you visit Woodpecker Books or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Colours
You may please note that we have made every effort to display the colours of the books that appear on the Website as accurately as possible. However, the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. 

Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted, or offered to Woodpecker Books on or by this website or otherwise disclosed, submitted, or offered in connection with your use of this website (collectively, the “Comments”) shall be and remain the property of Woodpecker Books. Such disclosure, submission, or offer of any Comments shall constitute an assignment to Woodpecker Books of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments. Woodpecker Books is entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.

Copyright & Trademark

Woodpecker Books and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, books, processes, technology, content, and other materials which appear on this website. All rights, including copyright, on this website, are owned by or licensed to Woodpecker Books. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Woodpecker Books. The names and logos and all related book and service names, design marks, and slogans are the trademarks or service marks of Woodpecker Books. All other marks are the property of their respective companies. No trademark or service mark licence is granted in connection with the materials contained on this website. Access to this website does not authorise anyone to use any name, logo, or mark in any manner. Any unauthorised use of the content of this website will violate the copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes

Objectionable Material

You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, Woodpecker Books and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you. 

 Indemnity

You agree to defend, indemnify and hold harmless Woodpecker Books , its employees, directors, officers, agents, and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Woodpecker Books  or any third party, including but not limited to breach of any warranties, representations, or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations, including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or Woodpecker Books. You may terminate this User Agreement at any time, provided that you discontinue any further use of this website. Woodpecker Books may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the website, such termination will be without any liability to Woodpecker Books. Upon any termination of the User Agreement by either you or Woodpecker Books, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Woodpecker Books ’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the book(s) already ordered from the website or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers

The Website is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Website. 
The Website provides content from other Internet websites or resources and while Woodpecker Books (Woodpecker Books) tries to ensure that material included on the Website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Woodpecker Books will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. 
This disclaimer does not apply to any book warranty offered by the manufacturer of the book as specified in the book specifications. This disclaimer constitutes an essential part of this User Agreement. 
 

To the fullest extent permitted under applicable law, Woodpecker Books or its group/ affiliates companies or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this User Agreement. 
Without prejudice to the generality of the section above, the total liability of Woodpecker Books to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the amount charged to you, against the value of the book ordered by you. 
Woodpecker Books, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error-free and/or uninterrupted. Consequently, Woodpecker Books assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website. 

Website Security

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation,

Accessing data not intended for you or logging onto a server or an account which you are not authorised to access;

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing;'

Sending unsolicited email, including promotions and/or advertising of book or services; or

Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. Woodpecker Books (Woodpecker Books) will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from Woodpecker Books on this Website and other than generally available third-party web browsers (e.g., Firefox, Microsoft Internet Explorer, Google Chrome, Safari, etc.). 

Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law at the time including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and  (Woodpecker Books) with respect to the usage of Woodpecker Books website/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Woodpecker Books with respect to the usage of Woodpecker Books website/services. The failure of Woodpecker Books to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

 Woodpecker Books (Woodpecker Books ) respects your privacy. This Privacy Policy outlines the manner in which your data is collected and used by Woodpecker Books . You are advised to please read the Privacy Policy carefully. By accessing the services provided by Woodpecker Books , you agree to the collection and use of your data by Woodpecker Books  in the manner provided in this Privacy Policy.

If you have questions or concerns regarding this policy, you can email us at info@woodpeckerbookspublishing.com

The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by Woodpecker Books  or to the people that are not engaged, employed or managed by Woodpecker Books

While using Woodpecker Books , through this policy, we wish to make you:-,

• Feel at ease while using our website.
• Feel confident while sharing information with us.
• Aware that you may contact us with your questions or concerns about privacy on this website.
• Aware that by using our website you are agreeing to the collection of certain data.

Information that may be submitted on the website.

The data submitted by you while registering on our website may be used to provide customised services relating to your preferences and visits to our site.

Woodpecker Books  does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining their authorization or otherwise. At no time, during the purchase process or thereafter does Woodpecker Books  have access to, or store, your card account information.

We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide while giving us feedback or completing profile forms. We also monitor customer browsing habits and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

While you are on our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from “cookies” sent to your browser from web server cookies stored on your hard drive, including but not limited to:

• Computer-identification information.
• IP address, assigned to the computer which you use.
• The domain server through which you access our service.
• The type of computer you are using.
• The type of web browser you are using.

While you are using our website, personally identifiable information collected about you may include:

• First and last name. 
• Email addresses. 
• Contact details including phone numbers.
• PIN code.
• Demographic profile (like your age, gender, occupation, education, address and durables owned).
• Personal preferences and interests (such as books, movies, music and so on); and
• Your opinion on services, products, features on our website.

 We may also collect the following information about:

• The pages visited/accessed.
• The links you click on our website. 
• The number of times the page is accessed. 
• Things you view, add to cart, add to wish list.
• Other websites you open simultaneously while browsing on ours

You may terminate your account at any time by writing to us at info@woodpeckerbookspublishing.com from the registered email ID used for creating your account login, and mentioning “Please terminate my Woodpecker Books  account” in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in the archive on our servers even after the deletion or termination of your account.

When/How do we collect the information?

Generally, we use anonymous traffic information to:

• Remind us of who you are in order to deliver to you a better and more personalised service from product offering, advertising and editorial perspectives;
• Recognize your access privileges to our website and/ or mobile site;
• Help diagnose problems with our server;
• Administer our website and/ or mobile site, track your session so that we can understand better how people use our site/ interfaces.

We collect personally identifiable information from you when you register with us or transact as a guest. During the registration process, you are required to give us your contact information (e.g. name, email address, etc.) Upon registration, users may receive communications from Woodpecker Books (e.g. newsletters, updates).

We use this information to contact you about the services you are using on our website and services in which you have evinced interest.

When you purchase a product from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfil your order. You must provide contact information (such as name, email, and shipping address).

We use this information for billing purposes and to fulfil your orders. If we have trouble processing the order, we will use this information to contact you.

You may choose to provide demographic information (such as occupation, education and gender) to us; we encourage you to submit this information, so we can provide you a more personalised experience on our website.

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email, inviting him or her to visit our website. Woodpecker Books  does store this information and the information is used for the sole purpose of sending this one-time email and tracking the success of our referral program. An email to info@woodpeckerbookspublishing.com  may be sent by your friend, requesting us to remove this information from our database.

We are the sole owners of your information collected by us at different points on our Website.

We will collect personally identifiable information about you only as part of a voluntary registration process, guest checks out, or any combination thereof.

Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.

Our website may have links to other websites. However, we are not responsible for the privacy practices of such websites that we do not own, manage or control.

How is the information used?

 The information collected from you may be used for the purpose of:

• Password reminder and registration confirmation. 
• Special offers. 
• Changes in service policies or terms of use. 
• Event based communications such as order information, invites, reminders, etc.

Note: We send updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.

We use your personal information to:

• Improve personalised features on our website to enhance your shopping experience. 
• To contact you for your account/profile related matters or any other reason as may be necessary. 
• To provide the services requested by you;e.g. deliver a book ordered by you. 
• To preserve social history as governed by existing law or policy. 

We use anonymous browsing information to

• Remember you in order to deliver better and more personalised service e.g. track your entries in our promotion schemes; 
• Recognize your usage privileges to our website. 
• Administer and manage the smooth functioning of our website by diagnosing problems. 
• Track your session and activities so that we can understand better how people use our website. 

Who do we share your information with?

We do not share or rent your information with third parties except our agents and alliance partners.

Our Associates

We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfil orders, and credit / debit card processing companies to process the payment for goods and services ordered from Woodpecker Books  website. These entities do not retain, store, share or use personally identifiable information for any other purposes.

Alliance Partners 

We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by Woodpecker Books .

We share email addresses with associates and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the orders/promotions etc.

We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless: 

• Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure; 
• To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of  Woodpecker Books  terms of use or to defend against legal claims; 

We have your permission

To provide products or services you've requested

We reserve the right to disclose your personally identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

The security of your personal information and email address is important to us. When you enter sensitive information (such as credit/debit card number) on our acquiring bank’s system or order forms, they encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

 If you have any questions about security on our website, you can email us at info@woodpeckerbookspublishing.com 

What choices are available to you regarding the collection, use and distribution of your information?

You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/

Cookies

 A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this website. We do link the information we store in cookies to any personally identifiable information you submit while on our website.

 We use both session ID cookies and persistent cookies. We use session ID cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following the directions provided in your Internet browser's “help” file. Reference for cookies can be found at http://www.cookiecentral.com/

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.

If you reject cookies, you may still use our website, but your ability to use some areas of our website will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you transact as a guest or add items to a shopping bag). A cookie cannot read data off your hard drive.

Some of our business partners (e.g., advertisers) set cookies while displaying banners on our website. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Woodpecker Books  only and does not cover the use of cookies by any advertisers.

 We do use cookies on the point of collection pages of email addresses, but we do not use them in emails.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

Woodpecker Books  includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites via a link from the website's homepage, you should contact the website directly for more information.

Voluntary disclosure of information

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our website. However, we offer some services only to visitors who do register:

 You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Woodpecker Books  reserves the right to send you certain service-related communication, considered to be a part of your Woodpecker Books  account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

If your personally identifiable information or email address change, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support at info@woodpeckerbookspublishing.com 

Upon request, we will remove/block your personally identifiable information from our database, thereby cancelling your registration. However, your information may remain stored in an archive on our servers even after the deletion or the termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

What security procedures are in place to protect information from loss, misuse or alteration?

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on Woodpecker Books , your Woodpecker Books  ID and Password are required in order to access your profile information.

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorised personnel and your information is shared with respective personnel on a need to know basis to complete the transaction and to provide the services requested by you. 

Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this website, you agree that Woodpecker Books will have no liability for disclosure of your information due to errors in transmission or unauthorised acts of third parties.

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we ensure to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can send email us at info@woodpeckerbookspublishing.com 

All information collected on Woodpecker Books  is securely stored within the Woodpecker Books  controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

We may revise our privacy policy from time to time to incorporate necessary changes. Of course, our use of any information we collect will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

 We may use third-party advertising companies to place ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

How can you correct inaccuracies in the information?

To correct or update any information you have provided, our website allows you to do it online.

Policy updates

We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website. 

If we decide to change our privacy policy, we will post those changes to this privacy policy, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you, or by means of a notice on our homepage.

If we decide to make changes in our email practices, we will post those changes to this privacy policy, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

You can offer your views, suggestions, if any, by submitting the duly completed feedback form online.

Contact Details

Woodpecker Books 

Contact No. 

Email: info@woodpeckerbookspublishing.com 

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view the protection of your privacy to be extremely important. We understand clearly that you and your Information is one of our most important assets. We store and process your Information on computers located in India and abroad that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you have any objection to your Information being transferred or used in this way, please do not use the Website. 

Governing Law and Jurisdiction 

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.
Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Woodpecker Books  and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.

Modification of Terms and conditions of Service

Woodpecker Books may at any time modify the User Agreement without any prior notification to you. Subsequent to any modification of the User Agreement, we will inform you of the modifications in the User Agreement via email at the email address provided by you while registering on Woodpecker Books . You can access the latest version of the User Agreement at any given time on Woodpecker Books . You should regularly review the User Agreement on Woodpecker Books . In the event the modified User Agreement is not acceptable to you, you should discontinue using the website. However, if you continue to use the website, you shall be deemed to have agreed to accept and abide by the modified User Agreement.

Secured Shopping

Woodpecker Books gives utmost importance to the safety and security of our customers. Accordingly, there are a number of technological safeguards in place to ensure that our transaction process is extremely safe and our customers’ information is secured. For enhanced security Woodpecker Books  does not retain any financial information on its servers. All such information entered by you is directly received by our Banks’ servers and is then transmitted to your banks’ servers. All this is done through an industry-standard encryption protocol known as Secure Socket Layer (SSL). The majority of online transactions are completed without any problems whatsoever. However, please keep in mind that customer protection is a two-way street. When buying online, caution must always be practised. Following are some guidelines that should be followed to ensure a safe and secure online shopping experience.

Safety and Security Recommendations

1.   Protect your passwords. Please do not share your passwords with anybody.
2. a)    Please refrain from using a public computer. But in case you are using a public computer or terminal, always log out when the online session ends.
3. b)    Keep your passwords private, to protect access to your account.
4. c)     Never use the same password for multiple online accounts.
5.   Be wary of unsolicited e-mail and telephone contacts. Please do not access email from unknown email addresses nor open any attachments sent with them.
6. a)    Woodpecker Books  will never e-mail or call a customer asking them to disclose or verify their Woodpecker Books  password, credit card, or bank account number. Such information should only be submitted on the web page forms while completing an order on Woodpecker Books  or while updating your account information and never shared on phone or e-mail to us. If you receive a suspicious email with a link to update your account information, do not click on the link--instead, go directly to

www.woodpeckerbookspublishing.com and then access your account.

1. b)  Please do not entertain/access emails from an unknown entity, representing Woodpecker Books  and share your personal confidential information. Woodpecker Books  will never send such emails.
2. c)    Customers should always carefully review order and shipment confirmation emails to ensure that they have been sent by Woodpecker Books . For this purpose, please cross-reference confirmation emails with the transaction history in your account. If you receive a shipment confirmation email for a transaction you have not done, report the incident to Woodpecker Books .
3. d)    Never disclose any confidential information such as passwords in any communication with us or with any of our employees. Woodpecker Books  will never ask for such information over emails or phone.
4. e)    If you receive an email, asking for personal details, such as password, never respond to it. It could be a phishing email.
5. f)    A phishing email will normally have a tone of urgency – like "Your account will be temporarily suspended" and therefore please "Login to keep your account active." Please be rest assured Woodpecker Books  will NEVER send such emails to its customers.  
6. g)    If you are doubtful about the credibility of the email, please DO NOT click on any link provided in the email. This may result in malicious codes being installed on your laptop/PC. You must report the incident to Woodpecker Books .
7. h)    If you receive a suspected spoofed Woodpecker Books  e-mail, or discover a fake Woodpecker Books  website, please report the same to Woodpecker Books . 
8.   Ensure your Personal Computer is protected:
9. a)    Fraudsters send genuine-looking emails that contain viruses and Trojans (A Trojan refers to a program that appears to be safe but hidden inside, is usually something harmful, probably a virus). These viruses / Trojans install malicious code on your computer without your knowledge. They extract your confidential information that fraudsters use to access your online profile/account etc.
10. b)   Here are a few important action points that you should bear in mind:
11. i)    Keep your computer updated with the latest anti-virus / anti-spyware software.
12. ii)   Install a personal firewall on your computer to protect your account.

iii)   Keep your computer updated with the latest security patches and, most importantly,

1. iv)  Do not click on links or open attachments from unknown or unsolicited (spam) emails.

 Payment Policy

You may pay for your purchases on Woodpecker Books using one of the following options:-

Valid Credit Cards (VISA or Master).

Valid Debit Cards (VISA or Master), if your issuing bank permits you to use these online.

Net Banking

UPI

Paytm

Wallet

  Secure Card payments

Woodpecker Books  accepts Visa & Master credit cards and debit cards and is committed to providing a safe and smooth transaction environment by using a secure process for online payment handling.

To enhance the security of your payment data, you are automatically redirected to the acquiring bank's payment gateway website, where all required transaction details(i.e. credit/debit card number, expiration date, CVV etc.) are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your Card Issuing bank for obtaining an authorization decision. At no time during the purchase process or thereafter, does Woodpecker Books  have access to, or stores, your complete card account information.

For greater security, we have enabled our systems of OTP (One Time Password) VISA and MASTERCARD. This is a security measure necessitating you to enter a password which only you, the cardholder, can have access to. Also, Woodpecker Books  does not capture any such passwords and you enter this directly into a bank’s security system. It is not uncommon for a request for credit/debit card authorization to fail once or twice before the card is finally authorised. This happens due to problems with your card issuing banks’ servers as well as internet connectivity. You must try again till you get a successful notification.

At times the bank’s payment servers may be down, in which case, a message will be posted by your bank informing you of the same. Under such circumstances, you can continue shopping and add the book/s to the cart which would then be saved and you can come back later and complete the payment transaction.

Secure Net Banking Options

• You can make a payment through Net Banking directly from your Bank account. It works just like you make other payments from your bank account.
•   On the Billing Information page, choose Net Banking from the payment options and click on the ‘Pay' button at the bottom, Choose the Internet Banking option & select your preferred bank from the drop-down.
•   You will be diverted to your Bank’s login page from where you can log in using your Net Banking login id and password and complete the payment. After the payment is successfully completed, you will be directed back to our site where your order confirmation will be generated.

UPI - Available as per NPCI Enabled Banks

•  You can also make payment through Paytm / Wallet
•  At no point during the transaction, does Woodpecker Books  capture or store your  bank account or Net Banking details. We process the order based on the confirmation received from your bank.
•  The Net banking facility is provided through India CCAvenue Payment Gateway.